We strive to process and ship orders within 72 hours of them being registered. Once your order has been shipped, you will receive an email with the tracking information. In the shipping email you will find the tracking information you need to track the status of your package.

You can use this information to track your shipment on our shipping partner's website.

We strive to ship your package within Germany using the best carrier and service available. You can find all details about shipping times and fees on our shipping page.

The refund will be processed after we receive and inspect the returned product. It may take up to 2 weeks after we receive your product for the refund to be processed. You will be notified via email once the refund has been initiated.

We offer a 14-day return period during which customers can return their package without giving any reason. This period starts from the day the package is received. Shipping costs are non-refundable. Please see the Return and Refund Policy for more information.

Returning an item is very simple! You must follow these steps: You must submit your return request within a maximum of 14 days of receiving the product. Send us an email to info@berleva.com to request an exchange or refund of one or more products. Our team will immediately send you the return instructions.